Returns and Refund Policy
Our returns and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. This policy outlines our guidelines for returns, refunds, and exchanges to ensure a positive shopping experience for our customers.
To be eligible for a return, your item must be unused or slightly used and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Eligibility for Returns
You may be eligible for a return, refund, or exchange under the following conditions:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of delivery to request a return or exchange.
Incorrect Item: If you receive an incorrect item that does not match your order, please contact us within 30 days of delivery to request a return or exchange.
Return Process
To initiate a return or exchange, please follow these steps:
- Reach out to our customer service team at info@nextgenoutboards.com or call +1 (941) 337-8506
to request a Return Merchandise Authorization (RMA) number. Please provide your order number and reason for the return. - Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
- Return Shipping: You are responsible for return shipping costs unless the return is due to a defect, error, or damaged item. Please use a trackable shipping method and retain proof of postage.
- Inspection and Processing: Upon receiving the returned item, we will inspect it to verify its condition. If the return is approved, we will process the refund or exchange within 3 business days.
Non-returnable items:
- Used outboard motors cannot be returned.
- Only regular priced items may be refunded. Sale items cannot be refunded.
Refunds
- Refunds: Refunds will be issued to the original payment method used for the purchase.
- Refund Processing Time: Refunds are typically processed within 1-3 business days after the returned item is received and inspected.
- Non-Refundable Items: Certain items may not be eligible for refunds, such as personalized or customized products.
Contact Us:
If you have any questions regarding our Returns and Refund Policy, please do not hesitate to reach out using any of the following contact information:
- Email: info@nextgenoutboards.com
- Phone: +1 (941) 337-8506
Thank you for choosing Aim Outboards. We appreciate your business and are here to help ensure your satisfaction.
